ROLE OVERVIEW

About the role:

Cable & Splicing Services (CASS) are looking for experienced and accredited Customer Connection Engineers to join our high-performing team. If you’re committed to delivering outstanding fibre installations, take pride in high-quality workmanship, and want to build your career with a long-established, respected industry specialist — we want to hear from you.

What you’ll be doing:

As a Customer Connections Engineer, you’ll be a key part of bringing reliable fibre connectivity to customers’ homes in your local area.

Your day-to-day activities will include:

• Carrying out installations, testing, and commissioning of fibre connections at customer premises

• Working safely and efficiently across both overhead and underground PIA and client networks

• Assisting the field and support teams with fault diagnosis and problem-solving

• Coordinating with our project office to plan pre-installations, schedules, and service visits

• Ensuring all work is completed to CASS’s high standards, industry guidelines, and health & safety requirements

• Providing a professional, approachable service while interacting with customers at their homes

• Organising your workload effectively, working independently and collaborating with the wider field team

What we're looking for:

We’re seeking skilled fibre engineers with proven industry experience and the following essential qualifications and competencies:

• SA001, SA002, S7, S8 (or equivalent)

• NRSWA Unit 1

• K8 (Hand rodding in UG network)

• SA051C (Tetra): Leaning Ladder and Flat Roof Access

• Valid NOPS Smart Awards Card (essential)

• Experience working at height from ladders and 11m telegraph poles

• Understanding of safety requirements for lone and team working

• Strong fibre knowledge of splicing, testing and installation

• Professional, well-presented, personable, and customer-focused

• Comfortable working outdoors in all weather conditions

• Full UK manual driving licence

• Clear DBS

• PIA experience (desirable but not essential)

Required skills and experience:

• SA001, SA002, S7, S8 (or equivalent)

• IPAF 1b

• NRSWA Unit 2

• K8 (Hand rodding in UG network)

• NOPS Smart Awards Card (essential)

• Experience working at height, including ladders and telegraph poles up to 11m

• Understanding of H&S requirements for lone and team working

• Previous customer-facing experience

• Full UK manual driving licence (minimum 12 months)

• Clear DBS

• PIA experience (desirable but not essential)

What you'll get:

CASS is committed to supporting and investing in our people. In return for your skills and professionalism, we offer:

• Training and certification available where required

• Self-employed structure for maximum flexibility

• Fully equipped van and fuel card supplied

• Uncapped earnings. This is a paid per-job opportunity. Rates include the A55 report

Apply today:

If you’re ready to take the next step in your FTTP engineering career, apply with your most up to date CV and copy of your NOPs Card in confidence.

Please note: you must already have the right to live and work in the UK. We are unable to assist with sponsorship or work-permit applications.

CASS is committed to equal opportunities and welcomes applicants from all backgrounds.